Support

Contact support@hotcue.link with your public handle and a description of the issue. Never send your password or payment details.

My music will not play

Use a public Spotify or SoundCloud URL. Private, removed, region-restricted or unsupported music may not embed. Your other cues keep working, and you can open supported music on its provider. Playback may require a provider account.

My changes are not public

Save your changes and publish your deck in the studio, then open the public URL in a private browser window. A draft is not publicly visible.

Billing and saved content

Billing controls in the studio are test-only during development. Ending Pro access preserves your saved content; Free limits apply to what can be published.

Report a problem

Include the page URL, device and browser, the action you tried, and any error shown. Do not include another person’s private information.